Help Center

Find answers to your questions and get the support you need for financial document analysis.

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Documentation

Comprehensive guides on using all FinSense features for financial documents.

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Email Support

Get help from our finance-focused support team via email.

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Enterprise Support

Dedicated support for enterprise finance teams.

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Frequently Asked Questions

Getting Started

How do I upload a financial document?

Simply drag and drop your financial document into the upload area or click to browse files. We support PDF, Excel, Word, and scanned documents.

What financial document formats are supported?

FinSense supports PDF financial statements, Excel spreadsheets, Word documents, and scanned documents with OCR processing.

How long does financial analysis take?

Most financial documents are analyzed in under 3 minutes. Complex annual reports may take slightly longer due to comprehensive analysis.

Financial Analysis Features

Can I compare financial statements across periods?

Yes! Upload multiple periods and FinSense will automatically calculate variances, growth rates, and identify trends.

Does FinSense calculate financial ratios?

Yes, FinSense automatically calculates liquidity, profitability, leverage, and efficiency ratios from your financial statements.

Can I export the analysis results?

Yes, you can export results as PDF reports, Excel workbooks, or structured data formats for integration with other systems.

Security & Compliance

Is my financial data secure?

Absolutely. We use bank-grade encryption and are SOC 2 compliant. Your financial documents are never shared with third parties.

Are my documents used for AI training?

No. Your financial documents are never used for AI training. Complete confidentiality is guaranteed.

Where is my financial data stored?

Data is stored in secure EU data centers with full GDPR compliance and bank-grade security measures.

Billing & Plans

Can I cancel my subscription?

Yes, you can cancel anytime. Your access continues until the end of your billing period.

Do you offer refunds?

We offer a 14-day money-back guarantee for new subscriptions. See our refund policy for details.

How do I upgrade my plan?

You can upgrade anytime from your account settings. The change takes effect immediately with prorated billing.

Still Need Help?

Our finance-focused support team is here to assist you.

Email Support

  • Email: support@komparedocs.eu
  • Response Time: Within 24 hours
  • Hours: Monday-Friday

Enterprise Support

  • Dedicated Manager
  • Priority Response
  • SLA Guaranteed